Palapa Tours Toronto Manager

Salary: $25 / Hour
Weekly Hours: 40
Days of Work: Thurs-Sunday
Season: May 1 - October 31

**Submission Deadline April 20th, 2024**

About the Company: 

Palapa Tours offers a unique floating tiki bar & tour experience of the Toronto Habour, including the Toronto Islands. Departing city side at the Harbourfront Centre, the guests join us for a 90-minute cruise, hosted by you, a captain, and a bartender, spinning up margaritas, music & a good time. 

While hosting public and private tours, our goal is to ensure an engaging & fun experience on board the vessel!

Palapa Tours is a member of Palapa Tours International, operating vessels in Canada & Mexico.

Operations Manager Job Listing 

Palapa Tours is looking for an energetic and highly organized manager to oversee the daily operations and facilities of the company. This role is for highly motivated individuals with strong communication skills and experience in customer service.  This is an on-site position with some opportunity to work from home.  It will help if you like boating, outdoors, and being on the water. 


Duties and Responsibilities:

  • Overseeing daily business operations while maintaining the integrity of the operation, and company property & ensuring guest experience and wellbeing 

  • Ensuring all supplies and inventory are stocked and working, scheduling deliveries of out-of-stock items, 

  • Managing, scheduling, and coordinating the bartenders & Captains & crew

  • Completing Captain and Front of House training (training is provided); filling the position of any gaps in the schedule that arise, i.e., staff emergencies/illness

  • Supporting, uplifting, and motivating all cast, crew, and leadership team members, Maintaining the integrity of the vessel and facilities.

Qualifications/Skills:

  • Minimum 2 years customer service experience interacting with guests and patrons in the theatre community

  • Organized, strong time-management skills

  • Excellent conflict resolution practices

  • Comfortable working on a boat

  • Minimum 2 years of demonstrated team management or supervisory experience 

  • Must be able to speak, read, and write in English fluently, speaking an additional language is an asset but not required

  • Comfortable with using Google Workspace

  • Smart serve certified 

  • Exceptional customer service skills 

  • Strong leadership skills with the ability to work with a team 

  • Experience with booking software & scheduling software a plus

Application Instructions:

Please email a cover letter and resume to toronto@palapa.tours 

Subject: Palapa Manager Application


**Submission Deadline April 20th 2024**

Be sure to include the following:

1. A brief letter of intent highlighting your experience & interest in working with us

2. A resume detailing previous work experience 

For more information, visit us online at https://torontopalapa.tours/