Manage the Most Fun Team on the Water

Position: Manager
Salary: $25-$32 / Hour
Weekly Hours: 35
Days of Work: 5 days a week
Season: May 1 - October 31

**Submission Deadline May 26, 2026**

Operations Manager Job Listing 

Palapa Tours is looking for an energetic and highly organized manager to oversee the daily operations and facilities of the company. This role is for highly motivated individuals with strong communication skills and experience in customer service.  This is an on-site position with some opportunity to work from home.  It will help if you like boating, outdoors, and being on the water. 

About Us

Palapa Tours Toronto is Toronto’s premier tiki boat experience, offering unforgettable cruises around the Toronto Harbour and Toronto Islands. We deliver fun, safe, and memorable hospitality experiences on the water, creating one of the city’s most unique attractions.

Position Overview

We are seeking an energetic, dependable, and highly organized Full-Time Operations Manager to lead day-to-day business operations and help grow the company. This is a hands-on leadership role for someone who enjoys hospitality, team management, problem solving, and delivering exceptional guest experiences.

Key Responsibilities

Operations & Guest Experience

  • Oversee daily tours, bookings, dock operations, and service execution

  • Ensure exceptional guest experiences from arrival to departure

  • Resolve guest concerns professionally and confidently

  • Support private charters, corporate bookings, and special events

  • Maintain cleanliness, safety, and presentation standards of vessels and dock areas

Team Leadership

  • Build and manage weekly staff schedules

  • Lead captains, bartenders, dock staff, and seasonal team members

  • Assist with recruiting, onboarding, and training staff

  • Step into operational gaps when required during emergencies or call-outs

  • Build a fun, accountable, high-performance culture

Administration & Payroll

  • Process payroll and track staff hours

  • Manage reservations systems, waivers, email inquiries, and daily admin work

  • Prepare reports for ownership on staffing, sales, and operations

  • Maintain organized records and internal systems

Inventory & Supplies

  • Manage beverage, snack, merchandise, and operational inventory

  • Coordinate re-orders, deliveries, and supplier communication

  • Control waste, shrinkage, and operating costs

Qualifications

  • Previous management, supervisor, or operations experience in hospitality, tourism, events, or service industry preferred

  • Strong leadership, communication, and conflict resolution skills

  • Highly organized with strong time-management ability

  • Comfortable working outdoors and in a fast-paced seasonal environment

  • Must be available evenings, weekends, and holidays

  • Experience with Google Workspace, scheduling tools, POS, or booking software is an asset

  • Boat or bartending experience is an asset, but not required

  • Smart Serve certification preferred

Ideal Candidate

  • Lives near Toronto waterfront / downtown core

  • Hands-on leader who leads by example

  • Customer-first mindset with calm problem-solving skills

  • Loves hospitality, events, and energetic summer environments

  • Excited to help grow a fun Toronto business

Application Instructions:

Please email a cover letter and resume to toronto@palapa.tours

Subject: Palapa Manager Application