Palapa Tours requires a minimum of 4 passengers to set sail. If your group is smaller (1-3 people), you’re still welcome to make a reservation, but it won’t be confirmed until additional bookings are made. Please note, this policy does not apply to Private Charters.

Bookings are Final Sale, We reserve the right to raincheck your cruise and reschedule your tickets as required.

Refunds are not possible unless Trip Protection was purchased, and then you can cancel up to 48 hours in advance of your tour. 

If you need to change your booking, please reach out to us.

booking@torontopalapa.tours

(647) 370-0093

With Trip Protection, you can cancel (or reschedule) your Palapa Experience for any reason up to 48 hours before the tour's start, offering reimbursement for the full ticket/charter amount (including HST), less the cost of Trip Protection and processing fees.

Trip Protection is available at check-out.

Cancellation Policy: Cancellations are only acceptable with Trip Protection purchase, otherwise, we will reschedule your booking to another date!

Booking Changes: If you need to change your booking, please reach out to Booking@torontopalapa.tours

Inclement Weather: In the event of a same-day cancellation due to inclement weather, rest assured you'll have the option to reschedule or receive a credit. Please note that Palapa Tours solely determines weather-related cancellations.

When should I arrive?
Please arrive 20 minutes before your scheduled departure to allow time to check-in.

How do I pay for drinks?
All purchases onboard are cashless—we accept credit and debit cards.

Can I bring my own food?
Yes! You’re welcome to bring your own food. We also have snacks available for purchase onboard.

What should I bring?
We recommend bringing sunscreen, sunglasses, bug spray, and a hat for sun protection. Depending on the weather, a light jacket, long-sleeved shirt, or cover-up may be useful.

Are children allowed?
Yes, children under 12 are welcome but must wear a lifejacket at all times. Each child counts as a passenger toward the boat’s capacity.

• Drinks:

  • Selection of alcoholic drinks: CA $7-$14

  • Selection of non-alcoholic drinks: CA $3-$8

  Food:

  • Chips: CA $3

  Music:

  • During your Tiki experience, we will be playing a selection of music to enhance the summer vibes

  • Private Charters can select their own music

There is an 18% auto-grat on each bill.

If the crew goes above and beyond, show them with additional gratuity!

Each boat is equipped with 12 bar seats, a TV, a Sound System, a fully functioning washroom & on-board WiFi.